Issue:
APC lost Communication to the UPS
Environment:
SMT2200RM2U with AP9630 UPS Network Management Card
Resolution:
make sure to download a correct type of firmware: Smart UPS or Symmetra. Do not update with Symmetra if you have model SMT2200RM2U
- UPS NMC v6.5.0 for Symmetra 1-P with AP9630/31/35
- UPS NMC v6.5.0 for Smart-UPS with AP9630/31/35 (use this firmware for SMT2200RM2U)
http://www.apc.com/us/en/tools/download/index.cfm
