APC Firmware Update Failure

Issue:

APC lost Communication to the UPS

Environment:

SMT2200RM2U with AP9630 UPS Network Management Card

Resolution:

make sure to download a correct type of firmware: Smart UPS or Symmetra. Do not update with Symmetra if you have model SMT2200RM2U

Battery voltage

  • UPS NMC v6.5.0 for Symmetra 1-P with AP9630/31/35
  • UPS NMC v6.5.0 for Smart-UPS with AP9630/31/35 (use this firmware for SMT2200RM2U)

http://www.apc.com/us/en/tools/download/index.cfm

Updated with latest firmware